Cost of Quality

2 Days | 1.4 CEUs


Successful use of CoQ shifts the focus from a quality cost system to using CoQ as an effective tool in the selection and management of improvement efforts. Participants are asked to bring a laptop computer. You will receive a software program that will make tracking the cost of quality a "breeze."

What You Will Learn:

  • Explain direct costs of quality
  • Explain hidden costs of quality
  • Define major categories of quality costs 
  • Prepare a cost of quality summary report
  • Use quality costs to drive process improvement 

Course Content

  • Introduction
  • Cost models
  • Cost categories
    - Prevention
    - Detection
    - Internal failure
    - External failure
  • Hidden costs
  • Cost assessments
  • Project management
  • Cost drivers
  • Reports

IISE reserves the right to cancel a class up to 15 business days prior to the scheduled start date

Registration Fee

Member: $795 Non-Member: $1,145

Course Schedule

No courses scheduled, contact James Swisher for availability