Team Dynamics 2010

Understanding Patient Needs: The Key to Improving Patient Satisfaction 

Judith Ann Pauley, Joseph F. Pauley

The First Skyscraper & a Strategic Blue Print for High-value Medicine 

Stephen Swenson

Using Poka-Yoke and Jidoka to Reduce Medical Errors 

John Grout, Ph.D.

Emergency Department Modified Lean Implementation on a Regional Basis

Danielle Organ, Michael Lozano Jr., M.D., Donna N. Biehl, R.N.

Using Airline Crew Resource Management to Ensure Good Patient Outcomes 

James Benz, Carol Wright