Organizational Improvement 2010

Central Scheduling: Its Impact on the Outpatient Service Line Transformation 

Aricia Steed, Lorraine Saintus

Human-centered Systems Engineering

George Samaras

Lean Enterprise Transformation and Enterprise Architecture of Health Care Systems 

Deborah Nightingale, Jordan Peck

A Cost Control Model in a Cardiovascular Center 

Alicia Nunez, Liliana Neriz, Francisco J. Ramis

Strategies for Accelerating and Sustaining Change in Healthcare Organizations 

Junell Scheeres