Service Excellence 2006

Auto CC - Improving Referral Communications Through Automation

Pauline Hogan, Shawn Dutchin

Creating a Masterpiece by Connecting with a Patient in Ninety Seconds

Vincent Pelote, Carol Zulauf, Lynne Route

Design For Lean - Healthcare Architecural Planning Focused on the Customer

Mark Vaughan, Rainer Dronzek

Implementing Centralized Scheduling to Improve Customer Service

Maribeth Quinn