Potpourri  2008

Creating a WOW! Experience At the First Point of Contact

Lucy Young

Gain Competitive Advantage by Aligning Process Improvement with Hospital Strategy

Mike Holland

How to Build a Lean Sensei Army for Continuous Improvement!

Matt Morrissette, Dana Webb, Ronda Berntsen

IS CPOE Safe for Patients?

Leah Brown, James Frye

Originality & How to Become More Than You Are

Duke Rohe