FEATURES

How to sustain a winning operational excellence culture

A reflection of three decades of industrial, academia and consulting experiences
By Jack Feng

Boosting young professionals on their career journeys

CISE, other IISE affinity groups offer learning, networking, supports
By D. Scott Sink

Enhancing customer loyalty programs at Aeroplan by using AI

Methodologies used to forecast booking of less-preferred flights
By Bessem Dammak, Soumaya Yacout, Antoine Saucier, Julie Bedard, Sofia Dakak and Louis Donelle

Authentic leadership and the AI revolution

How to ease employees’ uncertainty in transition to latest digital technology
By Mostafa Sayyadi, Luca Collina and Michael J. Provitera

THE FRONT LINE

Top stories in this month's news from the field

• Laboratory plants the seeds for STEM careers
• Drones give warehouse an eye in the sky
• Will space station’s splashdown foul the ocean?
• US worker injuries, illnesses are declining
• AI outperforms doctors in diagnosis study
• McDonald’s serves up modeling, digital twins
• Robots get in touch with their feelings
• Retailers turn to third-party logistics aid
• Is the clock ticking on the 40-hour workweek?
• Company sets sail on sustainable shipping
• Air taxis get guidelines as they ready for takeoff
• Book of the month: The old world of work is dead. What comes next?

PERSPECTIVES

Performance by Kevin McManus

My significant, and insightful, loss of data

Management by Cynthia J. Young

Creating a feedback loop to improve decision quality in teams

Supply Chain by Jim Tompkins

The ‘3-Plus’ strategy to survive a world turned upside down

21st Century Engineering by Anirudh Dhebar

A need for exceptional engineering for our times

THE INSTITUTE

This month in IISE news ...

• Trio of keynotes set for Annual in Atlanta
• HSPI volunteers can pitch in, save on fees
• Delve into a world of ideas at student conferences
• IISE Training Focus: Student training steers toward spring success
• Exosuit expert to deliver AEC keynote
• IISE podcast: 5 years, 200 episodes and more to come
• Career Zone: The right way to follow up after sending your resume